Management Analyst
Glendale, CA
Full-time
Job Duties:
- Analyze and document Brand Executive Suites’ service workflows from lead/tenant intake through move-in and ongoing service delivery, including tenant onboarding/offboarding, suite and meeting-room scheduling, mail/reception handling, service requests, and billing/invoicing, to identify bottlenecks, errors, and operational risk;
- Evaluate the effectiveness of the business applications and tracking tools used to run executive-suites operations (tenant records/CRM, billing and invoicing, meeting-room scheduling, work-order/service-request tracking, and access-request ticketing) and recommend workflow or configuration improvements that increase efficiency and service consistency;
- Develop written business and functional requirements for operational system enhancements, workflow standardization, and automation (required data fields, approvals, handoffs, audit trails, and exception handling) to support Brand Executive Suites’ turnkey services and flexible lease options;
- Prepare cost-benefit and operational impact analyses for proposed process and system changes, including anticipated effects on service turnaround time, invoicing accuracy, occupancy/utilization visibility, and tenant experience;
- Design standardized operating procedures and internal controls for core activities (tenant intake checklist, move-in/move-out workflow, meeting-room booking rules, service-request escalation paths, and invoice validation steps) and maintain process documentation to promote consistent execution;
- Define reporting requirements and produce periodic operational analyses (occupancy/utilization, meeting-room usage, service response times, revenue by product/service line, and aging of receivables) and present findings with recommendations to improve performance and service delivery;
- Operate and maintain Yardi Breeze property management software and the Mitel phone system to support leasing, tenant management, and office communications;
- Serve as the business liaison with external service providers (software vendors and IT support vendors) by communicating documented requirements, coordinating implementation timelines, and confirming deliverables meet specifications, without supervising vendor personnel;
- Identify and analyze data integrity issues affecting tenant records, invoicing, and reporting; recommend corrective workflow steps and validation checks to reduce recurring discrepancies
and improve reliability;
- Support evaluation and launch of new offerings or pricing/lease options by assessing operational readiness, required workflow changes, system impacts, and reporting needs, and documenting implementation recommendations;
- Develop end-user guides and training materials for staff use of standardized workflows and business applications; provide non-supervisory training support to promote consistent adherence to documented procedures
REQUIREMENTS: Bachelor's degree or foreign equivalent in Business Administration, Management, Management Information Systems, or related.
JOB SITE: 100 N. Brand Boulevard, Suite 200, Glendale, CA 91203
HOURS: 9:00AM - 5:00 PM 40 HR WK
SALARY: $66,934.00 Per Year
Mail Resume to:
Mr. Shaul Mezrahi
100 N. Brand, LLC
100 N. Brand Blvd., #200
Glendale, CA 91203
Glendale, CA
Full-time
Job Duties:
- Analyze and document Brand Executive Suites’ service workflows from lead/tenant intake through move-in and ongoing service delivery, including tenant onboarding/offboarding, suite and meeting-room scheduling, mail/reception handling, service requests, and billing/invoicing, to identify bottlenecks, errors, and operational risk;
- Evaluate the effectiveness of the business applications and tracking tools used to run executive-suites operations (tenant records/CRM, billing and invoicing, meeting-room scheduling, work-order/service-request tracking, and access-request ticketing) and recommend workflow or configuration improvements that increase efficiency and service consistency;
- Develop written business and functional requirements for operational system enhancements, workflow standardization, and automation (required data fields, approvals, handoffs, audit trails, and exception handling) to support Brand Executive Suites’ turnkey services and flexible lease options;
- Prepare cost-benefit and operational impact analyses for proposed process and system changes, including anticipated effects on service turnaround time, invoicing accuracy, occupancy/utilization visibility, and tenant experience;
- Design standardized operating procedures and internal controls for core activities (tenant intake checklist, move-in/move-out workflow, meeting-room booking rules, service-request escalation paths, and invoice validation steps) and maintain process documentation to promote consistent execution;
- Define reporting requirements and produce periodic operational analyses (occupancy/utilization, meeting-room usage, service response times, revenue by product/service line, and aging of receivables) and present findings with recommendations to improve performance and service delivery;
- Operate and maintain Yardi Breeze property management software and the Mitel phone system to support leasing, tenant management, and office communications;
- Serve as the business liaison with external service providers (software vendors and IT support vendors) by communicating documented requirements, coordinating implementation timelines, and confirming deliverables meet specifications, without supervising vendor personnel;
- Identify and analyze data integrity issues affecting tenant records, invoicing, and reporting; recommend corrective workflow steps and validation checks to reduce recurring discrepancies
and improve reliability;
- Support evaluation and launch of new offerings or pricing/lease options by assessing operational readiness, required workflow changes, system impacts, and reporting needs, and documenting implementation recommendations;
- Develop end-user guides and training materials for staff use of standardized workflows and business applications; provide non-supervisory training support to promote consistent adherence to documented procedures
REQUIREMENTS: Bachelor's degree or foreign equivalent in Business Administration, Management, Management Information Systems, or related.
JOB SITE: 100 N. Brand Boulevard, Suite 200, Glendale, CA 91203
HOURS: 9:00AM - 5:00 PM 40 HR WK
SALARY: $66,934.00 Per Year
Mail Resume to:
Mr. Shaul Mezrahi
100 N. Brand, LLC
100 N. Brand Blvd., #200
Glendale, CA 91203